Privacy Policy

PRIVACY POLICY

INFORMATION WE COLLECT

HOW AND WHY WE USE YOUR INFORMATION

HOW WE SHARE YOUR INFORMATION

ADVERTISING

COOKIES AND OTHER TRACKING TECHNOLOGIES

YOUR CHOICES

OTHER INFORMATION

CHILDREN AND MINORS

SAFEGUARDING YOUR PERSONAL INFORMATION

PROCESSING IN THE UNITED STATES

PRIVACY POLICY ONLINE UPDATE

CONTACT US


PRIVACY POLICY

Color Island is committed to a relationship of trust we have with you. As we continue to bring products to you, we will match progressive technology and practices with your privacy interests.

This policy describes the information we collect about you when you interact with us on our website. This policy includes how and why we use your information, who we share the information with, how we use cookies and other tracking technologies, how advertising affects you, what choices you have regarding your information, and how to contact us.


INFORMATION WE COLLECT

We collect your information when you interact with us at different touchpoints, and that information may include information that can directly or indirectly identify you. For example, this can occur when you browse our site or register for an account, make a purchase or return, reach out to customer service for assistance, or meet up with us at one of our local events. As one way of providing you with an optimal experience, we may bring this information together, such as our trusted business partners and social media platforms.

The information we collect may include:

Contact information, including name, email address, telephone number, and shipping and billing addresses.

Credit card or other payment information.

Purchase and return information and history.

Account or member program information, including login and password, account settings, and communication preferences in connection with marketing. Account information also includes information you fill out in your account, preferences and interests you shared with us, and may include demographic information.

When you set up an account with us, that information is your unique account.

Images of you, including photos if you choose to share.

Physical characteristics and measurements, such as height, weight and other body measurements, and apparel sizes.

What you share when using features of our website, providing feedback, sending messages with a gift to another person, responding to a survey or review on our website, or when communicating with customer service.

Information that you share about yourself in a public open forum, including in user-generated content elements of our website, leaving a review like email address, screen name, age range, height, weight, location, or on a social network. Although we appreciate your input, and at times ask for it, it is better to not post it if you are not comfortable with it being public.

Automatically or passively collected browsing information, and type of device, when you visit our website or mobile app. This browsing information is linked to an IP address or another numerical identifier assigned and saved to your browser or device. Please see the section on Cookies and Other Tracking Technologies below to learn more.

The approximate location associated with your IP address, your geolocation if you have enabled location-based Google Maps service, or similar services. The Google Maps service is governed by Google’s privacy policy located at www.google.com/policies/privacy.

Information on the actions you take in response to our marketing emails, including whether you open an email or purchase a product promoted in the email.


HOW AND WHY WE USE YOUR INFORMATION

We use your information to:

Fulfill online transactional requests and provide features of the website. This includes processing purchases or returns, signing you up for services like an account, email newsletters, events, responding to your customer service inquiries, or facilitate your requests in connection with your Personal Information or account and communication preferences.

Inform, manage, and deliver products, services, programs – like our member program, events, ways to interact with our brands, and other promotional activities.

Operate and improve our business. This includes internal operations that allow us to meet our accounting, legal, tax, and similar obligations, providing sufficient information security to protect our data assets, and entering into and fulfilling contractual obligations.

Administer, support and improve our online presence, whether on our website, including to troubleshoot technical problems when they arise, and improve and enhance your experience. This includes limited visual recordings of the website during browsing sessions so we can find and fix problems you may encounter when using the website. The recorded browsing sessions are linked to browsing identifiers, and are kept for a limited period of time.

Provide a smooth connection between your in-person and digital experiences with us. An example of this is using your information to streamline your checkout process by suggesting your shipping and billing address, or to enable features of our website.

Analyze, personalize, optimize and power features and functions on our website, in our stores, in communications, advertising, and experiences with you, or in developing products and technologies, and providing other services. This includes using information – like your purchases, location, interests, preferences, and interactions with our various touchpoints, and data derived from information (including Personal Information) that you provide us.

Enable you to interact with us via social media, other platforms, and the Internet of Things (IoT), like Alexa and Google Assistant.

Protect our or others’ rights, property and safety; enforce our Terms of Use, prevent or respond to fraud; and fulfill legal obligations, like responding to court orders, subpoenas, or government requests.

We may collect your Personal Information from time to time for other purposes and will provide notice and obtain your consent where appropriate.


HOW WE SHARE YOUR INFORMATION

We may share your information with some of our business partners who help us operate our website, or other services – we consider these our trusted business partners. These partners may change over time, but we are committed to building relationships with third parties that are dedicated to providing you a safe and satisfying experience.

We may share your Personal Information with these categories of trusted business partners:

Payment processing providers, to process payments for purchases. Away

Fulfillment, transportation and logistics providers, to fulfill, track and deliver orders.

Service providers that provide the technology that power our website, features and services, and the services that help maintain and run those technologies.

Customer service providers and supporting technologies.

Marketing service providers, to communicate with you about offers, news, and events which may be of interest to you. If you don’t want to receive communications from us, see Your Choices below for how to let us know.

Third party advertising providers that collect and use browsing information to place personalized ads on other websites, and social media platforms.

Analytics and AI partners that collect or use browsing information, in some cases in connection with Personal Information, to help us understand you, the experience you are looking for as you interact with us, and to provide personalized experiences.

Partners that help us with unique projects or offerings, such as product development, research, and opportunities we introduce as part of our corporate values, innovation and social responsibility, like enabling you to make online donations to charities.

Other third parties, to the extent needed to meet legal obligations.

We do not share your Personal Information with third parties for their independent marketing purposes or other uses other than as described in this Privacy Policy.

For uses not disclosed in this Privacy Policy, we will only collect and use your information after providing notice and obtaining your consent.


ADVERTISING

We permit our trusted business partners and third-party advertising companies (including ad servers, ad agencies, technology vendors or providers of sponsored content) to collect your browsing information and numerical identifiers associated with your browser or device in order to provide ads on our behalf that are tailored to your interests.

Using tracking technologies, discussed in more detail under “Cookies and Other Tracking Technologies” below, these companies collect data from a particular browser or device about a user’s web viewing behaviors over time, across unrelated websites, and in some cases combine such data with data collected from other browsers or devices associated with the same user or household, and use such data to predict user preferences and to deliver advertisements to that user which are calculated to target that user’s predicted preferences across devices.

Our systems do not recognize browser “Do Not Track” signals, but several of the third-party advertising companies that utilize cookies on our website to provide interest-based advertising enable you to opt out of those practices. If you would like to learn more about interest-based advertising and see what choices you may have about how companies use your information, please go to aboutads.info or networkadvertising.org. We do not operate or control these sites, and are not responsible for the opt-out choices available there. It is important to note that in most cases opting out drops an “opt-out cookie” on your browser. As a result, if you delete cookies or use a different computer or browser, you’ll need to renew your opt-out choice.

Another way to opt-out of or control the collection of data for interest-based advertising is to adjust your browser settings as further described in the “Cookies and Other Tracking Technologies” section below.

Please remember, even if you opt out of interest-based advertising on or through these sites and other opt-out sites or services, or by adjusting your browser settings, you may still receive ads from Color Island, as interest-based ads are only one form of advertising.


COOKIES AND OTHER TRACKING TECHNOLOGIES

Cookies and web beacons are the technology generally driving collection of browsing information. We and our partners place cookies and other tracking technologies on the website and mobile app to create a smooth shopping experience – for example, allowing us to hold your shopping cart selections when you navigate away and then return to the order page, or save an item for later when you’re not quite ready to buy. Cookies also allow us to recognize you as an account holder when you return to our sites. Most browsers accept cookies automatically, but you can block or delete cookies, to prevent the collection of your browsing information for purposes of delivering interest-based ads and tracking visitor behavior. You can typically do so through your browser. For instructions, check your browser’s technical information. Please be aware that blocking or deleting cookies may also disable or interfere with shopping features on our sites and other sites that you may visit.


YOUR CHOICES

We want to give you information to help you exercise your options about your information, including how to change or correct your information, and the choice of not receiving marketing emails from us. Here are ways you can control our use of any submitted Personal Information:

When you set up an account, or click on “Sign In” from any page on the website or mobile app, you can access, correct or update your choices and settings.

If you receive email marketing communications from us on behalf of any of our brands and want to opt out of receiving such communications in the future from that brand, you can opt out by clicking the “Unsubscribe” link at the bottom of the promotional email.

For choices regarding Cookies, Tracking Technologies and Interest-based Advertising, please see the “Interest-based Advertising” and “Cookies and Other Tracking Technologies” sections above.

Our services will allow you to accept or reject use of geolocation technologies but, if you don’t accept, you may not be able to enjoy certain features.


OTHER INFORMATION

Social media and other links on our website.

Social media provides features that many of our customers use and enjoy, and we include links to social media platforms on our website. If you interact with these social media through our website – or any other links available – you do so at your option, and your experience on those social media sites will be governed by the privacy and policies of those sites. Privacy settings you have chosen on those sites will determine the degree your information is used, shared or made public.


CHILDREN AND MINORS

We do not knowingly collect Personal Information of any user aged 13 or under on our website, or other platforms. These sites are intended for users who are 13 years old or older. If a user or their parent or legal guardian believes we have collected any Personal Information of a minor (under the age of 18), please contact us at [email protected] for removal of that data.


SAFEGUARDING YOUR PERSONAL INFORMATION

We care about protecting your information, so we use safeguards to protect our customers’ Personal Information, including encryption and techniques to reduce the ability to identify an individual in some cases. Since no data transmission over the Internet or other network can be guaranteed to be 100% secure, we cannot and don’t guarantee the security of any information you transmit on or through our website. Additionally, when you communicate with customer service via email or chat, we ask that you protect yourself and not share sensitive information via these communication channels.

When you register at our website, you will need to set up a password to access your information on our site. If you want to cancel your password or change it, click on “Login” and you can access, correct or update your choices and settings from within your account. We don’t ask customers to confirm account or credit card details by email – if you receive an email claiming to be from us and asking for this information, do not respond.


PROCESSING IN THE UNITED STATES

Please be aware that your information described in this policy may be transferred to and maintained on servers or databases located outside your state. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our website, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information, browsing information, and that communications will be governed by the applicable laws in the United States.


PRIVACY POLICY ONLINE UPDATE

We will post the revised Privacy Policy with the effective date if we modify this Privacy Policy. We also may post a notice on this website or send an email describing the changes if the policy changes materially. You should check this website regularly to for any recent changes to this Privacy Policy.

Color Island does not exchange your Personal Information for money with anyone so that they can license or sell the Personal Information to additional parties.


CONTACT US

If you have any questions or concerns about Color Island’s Privacy Policy, please send an email to [email protected] or call us 1-770-335-0588.